Refund & Return Policy

Last Updated: June 2026

At Metro86, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase must be provided.

• The item must not be damaged due to misuse or improper handling.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

• Products damaged due to customer misuse.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Order number

• Description of the issue

• Clear photographs of the item and packaging

We will review the claim and arrange a replacement or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

Shipping fees are generally non-refundable unless the return is due to our error.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact

Email: support@metro86.store